Shipping Policy

Order Processing & Fulfillment

• All orders are processed and shipped from our third-party logistics (3PL) partner in Indiana.
• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship to:

• United States (all 50 states, including APO/FPO addresses)
• Canada

Estimated Shipping Times

• United States: Standard shipping typically takes 3-7 business days.
• Canada: Standard shipping typically takes 7-14 business days, depending on customs processing.

Please note: Shipping times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Rates

• U.S. Orders:
  • Standard Shipping: FREE
  • Expedited Shipping: Variable
• Canada Orders:
  • Standard Shipping: FREE
  • Duties & Taxes: Customers are responsible for any applicable customs duties or import taxes.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated timeframe, please contact the carrier first using your tracking number.
• If your package is lost or significantly delayed, reach out to our support team at info@sigmawellness.co, and we’ll do our best to assist you.

Incorrect Shipping Address

• Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed shipments due to incorrect addresses.
• If you notice an error after placing your order, contact us immediately at info@sigmawellness.co. If your order has already shipped, we cannot guarantee address changes.

Order Tracking

• Once your order ships, you will receive a tracking number via email.
• You can track your order directly through the carrier’s website.

For any further questions, please contact us at info@sigmawellness.co. We appreciate your business and look forward to serving you!